FAQ

General:

• How do I apply my discount code? 

You’ll be prompted to enter it at checkout.

 

Currently, our retail lines cannot be personalized.  However, if you are ordering candles for a special event (corporate events, weddings, etc.), our curators will work with you to create an item that is uniquely you. Please contact us at leadcurator@arkaeologi.com so we can discuss your individual needs.

Please reference our Candle Care Information section for more information about our products.

 

Shipping:

• Do you offer free shipping?

Yes, on orders over $74.

 

• Do you ship internationally?

Currently our products are only available in North America, but we’re looking forward to serving our global customers soon, so keep checking back.  If you’d like to be notified when our products are available in new areas, sign up for our Adventurers Club, so we can contact you when our products become available to you. 

 

• How long will it take to receive my order? 

Generally, we ship orders within 3-5 days of purchase (excluding holidays and weekends), you’ll receive an email with a tracking number as soon as your order has shipped.

 

Exchanges and Returns:

• Do you accept returns or exchanges? 

Each of our candles are handmade in small batches, so we do not accept returns.  However, if there is an issue with your order, please reach out to one of our curators at curator@arkaeologi.com and we’ll gladly work with you to resolve it.

 

• Will you replace broken items?

As much as we strive for our items to get to you in perfect condition, sometimes things happen.  If you received a broken candle vessel, just send a photo along with a request for replacement to curator@arkaeologi.com, and we’ll send a new candle out to you right away.